Our Terms & Conditions

The Following are our Terms & Conditions, please have a read of the information under the relevant headings so that you can rest assured that you will always receive quality products and services from our small business!

We Pride Ourselves On Offering Fully Insured Holistic Therapies & Psychic Reading Services.

Reuben Lyran Healer Is Also A Lifetime Member Of The Reiki Healing Association!

On Booking Our Services

Please Note An Appointment Is Required To Attend All Of Our Holistic Treatments & Readings, please call us on 07751546321 alternatively online booking is available via Calendly or call Real-time calendar status available on booking link here (https://calendly.com/bctreikiandgifts) Valid only for option that has been pre-booked unless the Therapist agrees to add-in other services, which will be dependent on the relevant tools been readily available. The therapist (Reuben Lyran Healer) will ensure the quality and care of the advertised goods and services. (We also accept bookings via our Social Media Outlets.)

Cancellation Of Our Services

Please note that at least 24 hours notice must be given to BCTREIKIANDGIFTS expressly via phone call, text message or email if for any reason you cannot attend your Holistic treatment or Psychic Reading, Workshop or Course. For cancellations contact us on 07751546321 or blackcattreasury@gmail.com.

Cancellations made prior to the 24 hour window are rescheduled with no penalty. Cancellations made without 24 hours’ notice but prior to the start of the session incur a late-cancellation fee which will be a third of the amount of the service you have booked. No-shows or cancellations made after the start of the session incur the full fee.

(Furthermore deposits on any of the aforementioned services are non-refundable and will be kept if you do not attend your treatment, reading, workshop or course even if the correct notice has been given.)

Disclaimer - For Complementary/Holistic Therapies

By Attending our sessions you understand that the services provided by the Reiki Master & Sekhem Master Reuben Lyran Healer are intended to provide relaxation, reduce stress and to promote well-being.

You understand completely that the services provided during the treatment sessions are in no way a substitute for traditional medical treatment or advice. You will be fully aware that your chosen Reiki/Sekhem practioner will not offer any diagnosis or recommend any medical treatment or prescription.

You understand that you must continue to have regular medical check-ups as part of your overall personal health care plan; and you should contact your owncertified and licensed medical doctor/health care professional for any physical or psychological ailments or concerns that you may have in order to get proper medical advice.

You Agree and understand that your participation in this Holistic Therapy is voluntary and that at any time during a session you can choose to end your participation. You also understand that you may experience 'Self-healing reactions' during the 48 hours following a energetic treatment.

You understand that any information exchanged during any session is educational in nature and is to be used at your own discretion. You also understand that any information imparted during these sessions is strictly confidential and will not be shared with anyone without your express permission.

Finally you understand that by attending you will be asked to sign a treatment consent form providing us with your informed consent, confiming to us that you assume full responsibility for participation in our Reiki/Sekhem treatment sessions and you hold harmless both your chosen Reiki/Sekhem Master Practioner/Therapist and the facility/location where the services are provided.

Returns and Cancellations Of Products

We understand that sometimes you may need to return a product. Whether your item is no longer required, damaged or has developed a fault our customer services team are available to help.

Returns – Unwanted items

You have the option to return products up to 7 days after delivery in accordance with the Distance Selling Regulations. You will be responsible for the cost of the shipping back and a 20% restocking fee will apply once goods are checked and repackaged.

Unfortunately, we cannot accept returns on orders that have been custom made on a commission basis although we are more than happy to make changes to items of jewellery etc so that you are more than satisfied with your purchase.

To arrange a return, please call 07751546321 any time between 10am to 4pm Monday to Friday. If you’re trying to contact us outside of these hours, email blackcattreasury@gmail.com and we will get back to you as soon as possible.

Returns can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice. Please provide your order number when you return a product.

Damaged products

It is rare that products arrive damaged, but if they do please contact us immediately on 07751546321 to report it. If a product arrives damaged you can refuse it at the point of delivery and it will be returned to us.

Please check your delivered items as soon as they arrive and report any damaged or missing items as soon as possible.

Cancellations

Cancellations will be accepted if they are made before the purchased item has been despatched. If the item has already been posted then please see our returns policy.

Cookies

This Cookie Policy explains what cookies are and how we use them. You should read this policy to understand what cookies are, how we use them, the types of cookies we use i.e. the information we collect using cookies and how that information is used and how to control the cookie preferences. For further information on how we use, store and keep your personal data secure, see our

Privacy Policy.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Your consent applies to the following domains: bctreikiandgifts.co.uk

What are cookies ?

Cookies are small text files that are used to store small pieces of information. The cookies are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make the website more secure, provide a better user experience, to understand how the website performs and to analyse what works and where it needs improvement.

How do we use cookies ?

Our website uses first-party and third-party cookies for a number of purposes. The first-party cookies are mostly necessary for the website to function and do not collect any of your personally identifiable data.

The third-party cookies used on our websites are used mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience, as well as to help speed up your future interactions with our website.

What types of cookies do we use?

Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket and checkout securely.

Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit etc. This data helps us understand and analyse how well the website performs and where it needs improvement.

Marketing: Our website may display advertisements. These cookies are used to personalise the advertisements that we show to you so that they are meaningful to you. These cookies also help us keep track of the efficiency of these ad campaigns.

The information stored in these cookies may also be used by the third-party ad providers to show you ads on other websites on the browser as well.

Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing contents on the website on social media platforms.

Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and more efficient experience on future visits to the website.

How can I control the cookie preferences ?

Should you decide to change your preferences later through your browsing session, you can click on the “Privacy & Cookie Policy” tab on your screen. This will display the consent notice again enabling you to change your preferences or withdraw your consent entirely.

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies.

For Microsoft Internet Explorer:

Choose the menu “tools” then “Internet Options”

Click on the “privacy” tab

Select the appropriate setting

For Google Chrome:

Choose Settings > Advanced

Under “Privacy and security,” click “Site settings”.

Click “Cookies and Site data”

Select the appropriate setting

For Safari:

Choose Preferences > Privacy

Click on “Remove all Website Data”

For Mozilla firefox:

Choose the menu “tools” then “Options”

Click on the icon “privacy”

Find the menu “cookie” and select the relevant options

Privacy Policy

This policy is designed to help you understand how we collect your personal data, why we collect it and what we do with it. It also covers the choices you have, including how to access and update information.

We collect personal information about you when you visit this website or communicate with us via phone, email and social media.

Types of information collected

Personal details such as your name, address, date of birth, email address, phone number and contact information. Transaction information including the product you purchase, its price, your payment method and payment details (which are anonymised).

Your account information such as dates of payments owed and received and other information related to your account.

Account information such as your username, password, and other identifiers you use to access our website or to buy products. Details of your shopping preferences, including favourite products and brands.

Any information that you provide in your dealings with us. Details of your website visits, including the ads you click and device information and location. IP address and cookie data.

Personal information could be collected when you:

Purchase products via our website or over the phone Enter one of our competitions or complete one of our surveys Submit information when providing feedback

How your information is used

When we enter into a contract with you we use your personal information to process your orders and payments or to provide you with a refund. Where you have provided consent we use email and text communication with you about products, services, offers, promotions and competitions, where you tick a box.

Where there is a legitimate interest. At times we are required to process your personal data in order to carry out tasks related to our business activities.

When we are required to comply with our legal obligation, including: To identify you when you contact us; To verify the accuracy of the data we hold about you; To assist HMRC, the police and/or any other regulatory bodies in relation to an investigation by a public authority. Where it is in your vital interest. We may need to contact you if there are any urgent safety or product recall notices or when we reasonably believe that processing of your personal information will mitigate potential risk to you.

Data that is collected automatically

Some information may be collected automatically when you visit the website. This helps us to make improvements to website content and navigation and includes your IP address, the date, times and frequencies with which you access the website and the way you use it and interact with its content.

Who we share your information with

We may share your Data with our partner company Sentors, which is not authorised to use or disclose your information other than as provided in this privacy policy. Our service providers including suppliers so that they can process your personal information on our behalf. We only provide information which helps them to provide their services to us or their services to you. If we are required to through our legal obligation as specified above, to the relevant authorities.

With fraud prevention agencies to prevent fraudulent claims. We may use trusted third parties to carry out certain activities on our behalf and may share your personal data with them for the purposes of: processing and sorting data, monitoring how customers use our site, issuing our emails for us and collecting product/customer feedback from you via surveys.

Third party payment providers who process payments made over the website. In all cases data will be processed in accordance with this privacy policy.

Keeping data secure

We will use technical and organisational measures to safeguard your data against loss, destruction, and any unauthorised access by third parties.

Data retention

Unless a longer retention period is required or permitted by law, we will only hold your data on our systems for up to seven years after you last accessed the website or communicated with AnythingKitchen. We may keep data for longer than seven years if we cannot delete it for legal, regulatory or technical reasons.

Your rights

You have the following rights in relation to your data:

Right to access: the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this unless your request is “manifestly unfounded or excessive”. Where legally permitted to do so, we may reject your request. In such instances, we will tell you the reason why. Right to correct: the right to have your data rectified if it is incomplete or inaccurate. Right to erase: the right to request that we delete or remove your data from our systems. Right to restrict our use of your data: to “block” us from using your data or limit the way in which we use it. Right to data portability: the right to request that we move, copy or transfer your data. Right to object: the right to object to our use of your data including where we use it for our legitimate interests. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your data please contact us at blackcattreasury@gmail.com. It is important that the data we hold about you is accurate and up to date. Please keep us informed if your data changes during the period for which we hold it.

Links to other websites

Our website (which includes this Privacy Policy) contains links to other websites run by other organisations which we do not control. This policy does not apply to those websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes to this Privacy Policy

We reserve the right to change this policy as we may deem necessary from time to time or as required by law. Any changes will be immediately posted on the website and you are deemed to have accepted the terms of the privacy policy on your first use of the website following the alterations.

Jurisdiction and Complaints

This contract is governed by the law of England and Wales.

Disputes can be submitted to the jurisdiction of the courts of England and Wales, or, where the customer lives in Northern Ireland or Scotland in their respective courts.

Complaining to the Data Protection Regulator

You have the right to complain to the Information Commissioners Office (ICO) if you are concerned about the way we have processed your personal information. Please visit the ICO’s website for further details at: https://ico.org.uk.

Terms and Conditions – selling to a customer via a website

Please read all of these Terms and Conditions.

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with.

Please let us know if you are buying for a business as there are some other terms (and benefits) you should know about.

Application

These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you) and us (the Supplier or us or we).

These are the terms on which we sell all Goods to you, By ordering any of the Goods you agree to be bound by these Terms and Conditions. You can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 16 years old.

Interpretation

Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;

Contract means the legally-binding agreement between you and us for the Supply of the Goods;

Delivery Location means the Supplier’s premises or other location where the goods are to be supplied, as set out in the Order;

Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables to recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;

Goods means the goods advertised on the Website that we supply to you of the number and description as set out in the Order;

Order means the Customer’s order for the Goods from the Supplier as submitted following the step by step process set out on the Website;

Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the website;

Website means our website www.bctreikiandgifts.co.uk on which the Goods are advertised.

Goods

Descriptions of Goods are for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.

All Goods which appear on the website are subject to availability. We advise that you call us before placing an order to confirm availability.

In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.

Personal information

We retain and use all information strictly under the Privacy Policy.

We may contact you via email and post and you expressly agree to this.

Basis of Sale

It is possible for you to check and amend any details you input whilst making your order, until you confirm payment. We are not responsible for any inaccuracies in the Order placed by you.

Once you have submitted an order you will be given an Order Reference Number and the details of the products you have ordered. You will receive confirmation via email. You will later receive a second email confirming details on how your products will be delivered to you.

Any quotation provided by us is valid for a maximum period of three days from it’s date, unless we withdraw it at an earlier time.

Price and Payment

All of our prices are in GBP.

The total order cost will be the price of the ordered products, the delivery charge (where applicable), plus any other charges agreed with you in writing, (via txt, email, or social media messaging.)

Prices include VAT.

Payment is deducted once an order is submitted.

(If Ordering Over the Telephone Or Social Media We will send you a secure and easy to use payment link via Izettle. Alternatively We can accept payments via PayPal please let us know straight away if this is your chosen method payment and we will promptly send you our PayPal details.)

Delivery

Our Posted delivery prices will vary per item or group of items due to the size or weight of the purchased item or items. Delivery charges will be listed on each product description.

We also offer free local delivery on Purchases over Fifteen Pounds Pounds. (Free Local delivery will be arranged with the buyer for delivery at a time that is convenient for us.)

Returns and Cancellations

You have the option to return products up to 7 days after delivery in accordance with the Distance Selling Regulations. You will be responsible for the cost of the shipping back and a 20% restocking fee will apply once goods are checked and repackaged.

You may examine the goods as you would in a shop, but to obtain a full refund the goods should be in an ‘as new’ condition and returned in the original undamaged packaging wherever possible, to an address specified by us.

Returns can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice. Please provide your order number when you return a product.

Privacy

We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.

These Terms and Conditions should be read alongside and in addition to our Privacy Policy.

For the purpose of these Terms and Conditions:

‘Data Protection Laws’ means any applicable law relating to the processing of personal data, including but not limited to the Directive 95/46/EC (Data Protection Directive) or the GDPR. GDPR means the General Data Protection Regulation (EU) 2016/679.

‘Data Controller’, ‘Personal Data’ and ‘Processing’ shall have the same meaning as in the GDPR.

We are a Data Controller of the Personal Data we Process in providing Goods to you.

When processing your data we will comply with our obligations imposed by the Data Protection Laws:

Before or at the time of collecting personal data wel will identify the purposes for which it is being collected;

We will only process personal data for the identified purposes;

We will respect your rights in relation to your personal data; and

We will implement technical and organisational measures to ensure your personal data is secure.

For any enquiries or complaints regarding data privacy, please email blackcattreasury@gmail.com.

Jurisdiction and Complaints

This contract is governed by the law of England and Wales

Disputes can be submitted to the jurisdiction of the courts of England and Wales, or, where the customer lives in Northern Ireland or Scotland in their respective courts.